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Terms & Conditions


  1. This is complimentary voucher given by Shoppers Stop to select First Citizens.
  2. Get 15% Off on SPA and Bar at the resort.
  3. Enrol into The Serai Crest Programme (Loyalty programme of The Serai Resorts) & get a credit of points worth Rs. 5,000 on checkout.
  4. The voucher can be redeemed on bookings on www.theserai.in only
  5. This offer cannot be clubbed with any other offer that The Serai Resorts is running.
  6. Each voucher can be redeemed only once.
  7. This voucher cannot be exchanged for cash.
  8. This voucher is transferrable.
  9. The voucher & other offers are brought to you solely by the efforts of the Promoter (Coffee Day Hotels & Resorts Pvt. Ltd). Customers will not hold Shoppers Stop Ltd (SSL) responsible for or liable for any actions, claims, demands, damages, losses, costs, charges and expenses which an entrant may suffer, sustain or incur by way of or connected with the voucher.
  10. If the redemption and/or anything to be done by the Promoter in respect of the voucher/ offer is prevented or delayed by causes, circumstances or events beyond the control of the promoter, including but not limited to computer viruses, tampering, unauthorized intervention, interception, fraud, technical failures, floods, fires, accidents, earthquakes, riots, explosions, wars, hostilities, acts of government or other causes of like or similar or other character beyond the control of Promoter, then the Promoter and/or SSL nor their directors, employees, associates, agents, sponsors nor their agents, successors or assigns shall be liable to any of the entrants participating in the promotion or any other person claiming under him.
  11. This voucher/ offer is brought to by Coffee Day Hotels & Resorts Pvt. Ltd. and any issues regarding this voucher/ offer and /or delivery, service, suitability, merchantability, availability or quality of the promotion and/or products/services under these promotion must be addressed in writing, by the customer directly to Coffee Day Enterprises Limited at Coffee Day Square, Vittal Mallya Road, Bangalore 560 001 Karnataka; Contact No: +91 80 4001 2345 ; email id: customer.care@coffeeday.com and neither SSL nor its Directors and/or its managers and/or its employees shall not be held liable or responsible for the same or entertain any communication in this regard.
  12. The complimentary vouchers are being provided by Shoppers Stop to it’s select First Citizens on behalf of Serai Resorts
  13. By using the complimentary voucher, the holder of the voucher shall be eligible to get 15% off on SPA services & at the Bar at the Serai Resorts along with Rs. 5000 off on the stay
  14. Voucher is valid till 14th December, 2018
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