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TERMS & CONDITIONS

Definations

  • "Cardholder"shall mean a customer to whom the facility has been granted by virtue of such customer holding a Card.
  • "Card" shall mean valid FIRST CITIZEN card, which has been issued by Shoppers Stop Limited (Shoppers Stop). Card shall also mean and include the valid associate benefit cards given by Shoppers Stop to its employees currently in employment with Shoppers Stop.
  • "Program"shall mean the assured discount offers for the Cardholders at featured Restaurant's list, updated from time to time by Shoppers Stop.
  • "Offer"shall mean the agreed discount provided on products/services at the featured Restaurants
  • "Featured Restaurants"shall mean list of restaurants/ eateries/ hotels which have agreed to provide Offers/ discounts to FIRST CITIZEN Card Holders of Shoppers Stop.

TERMS & CONDITIONS

  • To avail the Offer, the Cardholder has to inform the Featured Restaurant about his / her choice of availing the Offer.
  • The Cardholder has to present his/ her valid FIRST CITIZEN Credit/Debit Card at the restaurant and state the intention to use the offer before asking for the bill.
  • The benefits as mentioned in these terms & conditions, cannot be used or redeemed in combination with any other discounts or promotions or vouchers or special events and other in house specials offered at the Featured Restaurants, and is also not valid on the Blackout Dates (24th Dec, 25th Dec, 31st Dec, 14th Feb, Durga Puja Holidays & other Public Holidays), unless otherwise stated either by the Featured Restaurants or Shoppers Stop.
  • The benefits mentioned in these terms & conditions are subject to change/withdrawal without prior notice,
  • Any of the Offers may be withdrawn/ replaced with new Offers at any point of time. The list of Featured Restaurants shall be made available to the Cardholders on Dine Offer
  • Offers shall be valid only against the appropriate and valid First Citizen Card type.
  • The Offer shall be available on 'a la carte' menu only available at the Featured Restaurants.
  • The Featured Restaurant needs to be informed of the intention to avail the Offer before the bill is generated.
  • This Offer has no monetary value, is not transferable, is not for sale or re-sale nor redeemable for cash
  • No two ongoing offers can be clubbed together.
  • Offers will be given to the Cardholder only when the server at the Featured Restaurants is informed regarding the same either before or at the time of billing and the valid FIRST CITIZEN card is presented. Restaurants are not obliged to extend the Offers to every Cardholder who visits the Featured Restaurant unless they explicitly ask for the discount.
  • The Offers may vary with every Featured Restaurant.
  • No Offers shall be valid on group bookings (10 pax and above).
  • Offers shall be made available only to those Cardholders inducted by Shoppers Stop in it's First Citizenship Program.
  • The Offer shall be valid only on the net amount (excluding taxes or any other charges)
  • Any applicable taxes have to be paid by the Cardholder
  • In case of any complaint/escalation relating to failure by the Featured Restaurants to provide the agreed Offers, the Cardholders shall be required to submit the copy of the original bill of such Featured Restaaurant to FIRST CITIZEN Desk. No complaints/escalations will be resolved without the same. Shoppers Stop shall not be held liable for any other issues arising from availing of the Offers including but not limited to quality/ quantity of the products/ services offered by the Featured Restaurants.
  • In case of any issues in relation to the products/ services provided by the Featured Restaurants, the Cardholders shall directly take up such issues with the Featured Restaurants and Shoppers Stop shall not be held liable for the same.
  • The Offers are ongoing till the specified validity date mentioned under each Featured Restaurant.
  • Reservations, where applicable, at Featured Restaurants (Dining Partner) are subject to table availability and at Featured Restaurant’s discretion.
  • Individual Featured Restaurant’s Terms & Conditions shall apply.
  • The minimum billing amount at the Featured Restaurants exclusive of applicable taxes.
  • Offers shall be provided only on in-house dining at the Featured Restaurants.
  • Offers shall not be valid on Home Delivery, unless specified by respective Featured Restaurants.
  • Offers shall not be valid on orders placed online through any applications.
  • Rights of admission are reserved by the Featured Restaurant
  • Shoppers Stop takes no responsibility of any health issues faced due to the consumption of food at the Features Restaurants.
  • Shoppers Stop does not assume any responsibility for the products and services offered under the Offers. The products are sold and the services are provided solely by the Featured Restaurants, under such terms and conditions as determined by Featured Restaurants, and Shoppers Stop accepts no liability whatsoever in connection with such products and services. The products and services provided by the Featured Restaurants have not been certified by Shoppers Stop and under no circumstances shall the use/ consumption of any product or service be construed as an endorsement or recommendation of such product or service by Shoppers Stop.
  • The Cardholder's willingness to avail the Offers is entirely voluntary and it is understood, that the participation by the Cardholders shall be deemed to have been made on a voluntary basis.
  • All taxes, duties, levies or other statutory dues and charges payable in connection with the benefits accruing under the offer shall be borne solely by the Cardholders and Shoppers Stop will not be liable in any manner whatsoever for any such taxes, duties, levies or other statutory dues.
  • In case of only matters relating to the Offers, i.e. the nature of the discount/ promotions/ schemes provided to the Cardholders, Shoppers Stop's decision shall be final and binding on Cardholder in all respects.
  • The Offer is subject to applicable law and regulations and would be modified / discontinued based on the prevailing law / regulation at any point of time and neither Shoppers Stop nor Featured Restaurants shall be under any liability or obligation or continue implementation of the Offers. In the event, that the Offers cannot be continued without total compliance of the prevailing law at any point of time, the Offers shall be deemed to be terminated forthwith from the date when the amended law restricting / prohibiting the Offer comes into force.
  • Shoppers Stop holds out no warranty or makes no representation about the quality, delivery or otherwise for the goods and services offered by the Featured Restaurants. Any dispute or claim regarding the goods / services must be resolved by the Card Holder/s with the Featured Restaurants directly without any reference to Shoppers Stop
  • Shoppers Stop shall not be liable in any manner whatsoever for any loss / damage / claim that may arise out of use or otherwise of any goods / services availed by the Card Holder/s offered by the Featured Restaurants
  • Shoppers Stop reserves the right to disqualify the Restaurant/s or Card Holder/s from the benefits of the Offer, if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the Offer or otherwise by use of the Card.
  • Cardholder/s whose card has been classified as blocked, delinquent before or during the currency of the Offers, such Cards will not be eligible for the benefits of the Offers. Shopper Stop's discretion in this regard shall be final.
  • The Terms and Conditions of the Offer shall be in addition to and not in substitution/ derogation to the terms and conditions governing the usage of the Cards offered by Shoppers Stop.
  • Shoppers Stop reserves the right to modify / change all or any of the terms applicable to the Offer without assigning any reasons or without any prior intimation whatsoever. Shoppers Stop also reserves the right to discontinue the Offers without assigning any reasons or without any prior intimation whatsoever
  • Shoppers Stop shall not be held liable for any delay or loss that may be caused in delivery of the goods / services by the Featured Restaurants
  • The Program is not available wherever prohibited and / or on services/ products for which Offers has been discontinued, for any reason whatsoever
  • All disputes between Shoppers Stop and Cardholders, shall be subject to the exclusive jurisdiction of the competent courts of Mumbai
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